Terms & Conditions for SOURCE Tactical Gear Online Shop

Find below terms and conditions applying to SOURCE Tactical Gear online shop on SourceTacticalGear.com.

Shipping

We offer two shipping options for all online orders. Shipping cost depends on the total order value:

Registered airmail – With Registered Airmail please allow up to 2 weeks to Europe, up to 3 weeks to the US and to Australia for shipping. Registered Airmail offers limited internet tracking of your order.

Express Mail Service (EMS): Express Mail Service (EMS) guarantees delivery time within 4-8 business days to major destinations in Europe and North America, with full Internet tracking of your order. Express Mail Service is offered by 200 postal administrations worldwide.

Shipping Cost: 

  • Orders over $60 USD: FREE Worldwide Registered Airmail shipping. Express shipping for a fee of $15 USD.
  • Orders up to $60 USD: Registered Airmail shipping for $5 USD. Express shipping available for shipping fee $25 USD.

Please Note:

  • In some countries import charges [VAT, BTW etc.] may occur at destination, according to each country’s customs and tax laws. This information can be obtained from your local customs office and we recommend inquiring prior to ordering.
  • Sometimes customs authorities conduct random inspections that may cause delays.
  • Products are shipped from Israel.
  • Shipping fees are non-refundable.

Shipment Tracking

Submit your email address and you will automatically receive the tracking information.


Return policy

Returns or exchanges of products that were purchased through our on-line store can only be made within 30 days of the original invoice date. All returned products must be clean and free of wear and tear. Dirty or used products will not be accepted.

Every product that is sent to SOURCE must be sent with the following information:

  1. Customer name, address and contact information (Tel, Fax, etc.).
  2. Proof of purchase
  3. Description of the problem

Please note:

  • Returned products must be unused and in original condition, including the original packaging and tags.
  • Products that arrive at SOURCE without the above information will be returned to the customer.
  • Shipping charges of returned or exchanged products will be covered by the customer.
  • C.O.D shipment (Cash on Delivery) will not be accepted.
  • Replaced or repaired products will be sent to the customer within up to 4 weeks from date of arrival at SOURCE.

Return address:

SOURCE
Internet department
Hatnufa 7
Tirat Carmel 30250
Israel


SOURCE Commercial Warranty Policy

SOURCE bladders, backpacks and accessories are supported by a manufacturer guarantee provided for a 24 month period from the date of purchase. The Guarantee covers manufacturing defects in materials and workmanship.

SOURCE will repair or replace at its discretion any manufacturing defect in these products free of charge. The Guarantee does not cover damage caused by normal wear and tear, tactical use, accident, improper care, improper cleaning, negligence or non-standard usage. SOURCE outlet products carry a 3 months warranty.

Product must be purchased from an authorized reseller, and proof of purchase must be provided along with the submission for repair. Repair by anyone other than SOURCE or an approved agent voids this warranty.


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